BUSINESS TRANSFORMATION : HOW TO USE IT

Companies must transform themselves to improve their performance and seize new opportunities for value creation. They do this by carrying out programs to transform their business model and their operating model. These transformation programs are as promising as they are risky: business cases that are only partially achieved, costs multiplied by two or three, and schedules that drift by 6 to 18 months are not uncommon.

This book presents the methods used by companies that succeed in their transformation programs. They are explained through 75 operational tips classified into 9 themes:

1. Define and plan the program.
2. Negotiate and select service providers.
3. Manage the program.
4. Develop the solution.
5. Deploy the solution.
6. Manage projects.
7. Protect and empower human resources.
8. Lead change.
9. Manage conflict with a service provider.

This book answers the practical questions asked by the operational players of a program: Transformation Director, Program Director, IT and Digital Director, Enterprise Architect, Business Process Manager.

Executive committees will also find useful information to define and plan a program, design its business case, make major decisions in terms of innovation and transformation, monitor the progress of the program and lead change in their company.

ACHIEVE YOUR GOALS : YES YOU CAN!

Achieving your goals, succeeding in your projects: we are often held back in our ambitions by real or supposed obstacles (lack of time, experience, skills, relationships, money, education, connections, knowledge, etc.). However, there are many examples of great successes achieved by people who started from nothing. How did they achieve this? They acted with method and determination.

This book aims to present you with an operational method to achieve your goals. You will learn to :

• have a positive mindset.
• choose the right goals.
• program yourself to succeed.
• remove your blockages.
• find the best ideas to succeed.
• build a robust action plan.
• develop your efficiency and skills.
• surround yourself with the right people.
• know how to overcome your difficulties.
• move surely towards success.

CONFLICTS RESOLUTION

Conflicts are inevitable in the professional world, but there are proven methods to avoid, contain, manage and resolve them. This book, which is inspired by the training provided by the author at the National Gendarmerie Officers' School (EOGN), explains the genesis and how a conflict develops, and presents two operational methods and tools to resolve a conflict :

• understand the genesis and development of a conflict.
• master your emotions.
• avoid the trap of interpretation.
• decode the intentions and motivations of those involved.
• communicate effectively.
• to conduct a constructive dialogue.
• defend yourself against verbal aggression.
• to assert oneself positively.
• managing difficult personalities.
• design an exit strategy from the conflict.
• negotiate in a balanced and effective manner.
• to clarify the situation once and for all.